Privacy policy
Wattle Logistics Pty Ltd
Effective Date: 01/01/2025
At Wattle Logistics, we are committed to protecting the privacy and personal information of our customers, clients, and website visitors. We value transparency, integrity, and your trust, and we strictly adhere to the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, store, and disclose your personal information, and the steps we take to ensure your data remains secure.
1. What is Personal Information?
"Personal information" refers to any data that can be used to identify an individual. This may include your name, contact details, address, email, and payment information.
2. Collection of Personal Information
We collect personal information directly from you through our website, over the phone, in person, or via email when you:
Request a quote or submit a contact form
Book transport or other logistics services
Subscribe to updates, newsletters, or marketing
Provide feedback, respond to surveys or promotions
Interact with our customer support team
Additional information may be collected during these interactions, such as delivery details, payment preferences, or communication history.
3. How We Collect Your Information
Information may be collected when you:
Use our website or fill in online forms
Contact us directly (via phone, email, or in person)
Engage with our services or team
Provide details during quotes, invoicing, or feedback
We may also automatically collect non-identifiable technical data through your interaction with our website (see Section 9).
4. Use of Your Personal Information
Wattle Logistics uses personal information to:
Provide and manage freight and logistics services
Communicate service updates, changes, or confirmations
Send marketing or promotional information (where consent is given)
Improve our services based on customer needs and feedback
Comply with legal and regulatory obligations
5. Disclosure of Personal Information
Your personal information may be disclosed to:
Our employees, drivers, and operational staff
Insurers, legal or professional advisers
Service providers, agents, and subcontractors engaged in logistics operations
Government authorities, where legally required
We will never sell your information. Where third parties are involved, they are required to maintain confidentiality and comply with this Privacy Policy.
6. Consent
By providing your personal information to Wattle Logistics, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.
7. Security of Personal Information
We take reasonable steps to ensure the security of your personal information. This includes secure data storage, restricted staff access, and protective digital and physical security measures.
Please note: the transmission of information over the internet is not completely secure. Any transmission is at your own risk, and Wattle Logistics cannot guarantee the security of data sent online.
8. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Any changes will take effect immediately upon being published on our website. Please review it periodically to stay informed.
9. Website Data & Cookies
When you visit our website, we may collect technical information such as:
Browser type and version
Operating system
Pages visited and referral URLs
Time spent on site and site usage behaviour
We also use cookies to improve user experience. Cookies are small data files that help us understand website usage patterns. You may disable cookies through your browser settings.
10. Making a Privacy Complaint
If you have any concerns or complaints regarding how we handle your personal information, please contact us at:
📧 Email: [email protected]
📞 Phone: 0414 000 052
We are committed to resolving any concerns in a prompt, fair, and respectful manner.